In that case, who takes the responsibility to fix the device? What if it is damaged during the attempted repair? What responsibility should the device maker be charged with, if any? Will the FTC policy ruling over-ride any warranty policies a company may have in place? I point this out because, given potential new FTC laws that give people the power to repair tech gadgets themselves, and given the complexity behind many of these products, most will fail miserably. If an individual tries to repair the smartphone or tech gadget that they own, and in the process damages it further, who is responsible to fix it? So here is one big question that the FTC must address in the final language of their Right-To-Repair policy: In a lot of the cases he fields, the person who tried to fix the smartphone themselves has damaged it so bad that he can't even fix them. One important thing he pointed out is that once a user opens the back of the smartphone themselves, any warranty they had on that smartphone is now null and void. I recently spoke with a friend who repairs smartphones professionally and he told me of many horror stories of people trying to fix their smartphones themselves, and failing to do so, bring them to him to unscramble. Some felt they were smart enough to "visually" look for loose connections to fix it themselves.
Some were trying to find a way to add memory. However, many calls I have taken were hardware related and the person, clearly not understanding the complexity of smartphone designs, has pried open the back of the phone, and in the process, damaged it further.
#Tim ny ag ftc necbirnbaumprotocol software
Some understand their smartphone issues might be software related and as best I can, I refer them to sites related to solving these kinds of problems. Once I explain to them I am not a technologist trained in things like smartphone repairs, out of curiosity I ask them what the problem was and what they had already done themselves. One such request I have fielded dozens of times has been related to a person trying to repair their smartphone themselves. Consequently, I will often get a call from a consumer asking for help on some type of hardware or software problem they have encountered.
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